Shipping and Handling Policies

Please review our shipping and handling policies before placing your order.  If you have any questions, please call us at 203-288-3851.

$300 order minimum

Exclusive of freight and packing charges.   Orders below $300 are charged a $35.00 processing fee.

We ship via Our Truck, FedEx, UPS or LTL.

We ship either prepay and add or collect on the customer’s account.

We accept Visa, MasterCard, Discover and American Express.  If you wish to set up terms, we require 3 trade references and 1 bank reference.

Please ask our customer service representatives for a shipping quote.  We are happy to provide a quote so that you know in advance what your shipping costs will be.

Yankee Truck Deliveries

Lead time for delivery, for in stock items, via Yankee Truck is 2-3 days for in state deliveries and 1 week for out of state deliveries.

There is a $1500 order minimum for free shipping via Yankee Truck in our delivery area.

Fed Ex or UPS

Your order will leave our North Haven, CT warehouse in 2 business days.  If you need your order sooner, you can choose a method other than ground but the processing time is still 2 days. We charge a $5.00 per box over packing fee for items that need to be protected such as glass or styrene jars and for items that cannot be shipped loose such as steel pails.  We charge this $5.00 per box fee at our discretion.

LTL Shipments

Your LTL order will leave our North Haven, CT warehouse in 2-3 business days.

We charge $8.40 for each pallet used on an LTL shipment.

We charge $19.98 per heat treated pallet on all shipments leaving the United States.

Returns & Credits

Packages defective in manufacture will be replaced or your money refunded. We may ask for samples of the problem to be returned to us. Returns for any other reason will be considered on a case by case basis. No return for credit will be accepted without prior approval.  Returns are subject to a 15% restocking fee.

 

 

Order Policies:

Please see our order policies page for information on our specific order policies.

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Categories: FAQs

Author: Gail

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